Cancellations & refunds

When you can cancel, and how you get your money back.

Cancelling

You can cancel any order before it is dispatched by contacting us — we will refund it in full.

Once a parcel has been dispatched it cannot be cancelled, but see below.

Tell us within 48 hours of delivery and send a photograph of the pack and the problem.

We will replace the item or refund it in full, including the delivery charge, and we will not ask you to ship it back.

Because this is a sealed food product, we cannot accept returns of opened packs for hygiene reasons.

Unopened packs can be returned within 7 days of delivery. The refund covers the item price; the original delivery charge is not refunded.

Refunds go back to the original payment method.

We initiate the refund within 3 working days of approving it. Your bank typically takes a further 5–7 working days to show it.